Privacy Policy

KaBoon's approach to your privacy is straightforward: do the right thing. You should never be surprised by the information we hold about you or how we contact you. Every interaction should be valuable to both you and KaBoon.

We will not use your information without your permission. We strive to collect the least amount of data necessary to operate the Service.

If you disagree with this Privacy Policy, please do not use our Service. Our “Service” refers to everything KaBoon creates and operates, including the KaBoon website and Slack application.

Who You Are

If you use KaBoon, you are either a Workspace Admin or a Member. Workspace Admins install KaBoon into a Slack workspace, manage configuration, and have access to all workspace data. Members are the teammates participating in recognition within the workspace.

If you are a Member with data questions or concerns, please contact your Workspace Admin first. If you cannot reach your Admin or have a dispute, contact us directly at support@kaboon.app.

What We Collect and Why

When a Workspace Admin connects KaBoon to their Slack workspace, we collect information necessary for the Service to function. We also collect information you voluntarily provide. We use the data we collect to:

• Personalise your experience and display recognition activity.
• Operate, maintain, and improve the Service.
• Respond to support requests and communicate with Workspace Admins.
• Process billing and subscription management.

Here is what we collect and why:

• Slack workspace name, ID, and metadata — used to identify your workspace, display names in the product, and associate data within your workspace.
• Number of members in your workspace — used for seat-based billing and internal reporting.
• Your name and display name — to identify you within the product and to other members of your workspace.
• Your profile picture (avatar) — collected from your Slack profile and displayed alongside recognition activity.
• Email address — used to relate your account to billing records (for Workspace Admins) and to contact you about your subscription or support requests. Members will not be emailed unless their Admin or they themselves permit it.
• Recognition messages and awards — we collect /award commands and related activity (message, timestamp, giver, receiver, values tagged, channel) to power leaderboards, seasons, and profile history. We only capture recognition-related interactions directed at the KaBoon Slack application—not all messages in your workspace.
• Faction, season, and leaderboard data — configuration you set up as an Admin (team groupings, season dates, values/categories) is stored to operate the Service.

If you have questions about the data we collect, contact us at support@kaboon.app.

Where Your Data Is Stored

We use Supabase (backed by Amazon Web Services) and Vercel as our hosting and infrastructure providers in the United States. Your data is encrypted at rest and in transit. We implement security measures to maintain the safety of your information.

If your data is exposed to an unknown third party due to a breach, we will notify you within 72 hours of the incident being confirmed.

KaBoon may transfer your data to countries other than your own. If you are a resident of the European Union, we will adhere to applicable transfer mechanisms (such as Standard Contractual Clauses) to protect your data.

How Long We Retain Your Data

We retain data about your workspace for as long as you are an active customer, and for a reasonable period thereafter to allow for account recovery or disputes.

When a Workspace Admin removes KaBoon or stops the subscription, all workspace data will be deleted after sufficient time has passed as determined by KaBoon. Admins are responsible for the data of Members in their workspace.

Cookies

Cookies are small files that a website transfers to your browser to enable certain functionality. We use cookies to:

• Keep you logged in to the KaBoon website.
• Measure how people interact with the website to improve the product.
• Assist with customer support and onboarding flows.

You have the right to accept or reject cookies via your browser settings. Rejecting cookies may affect the functionality of the Service.

Who Has Access to Your Data

Your information will not be sold, traded, or given to any other company without your consent, except as necessary to deliver the Service. Below are the third parties that may have access to your data:

We may also disclose your information when required by law, to enforce our policies, or to protect the rights, property, or safety of others.

How You Can Control Your Data

Workspace Admins can request that we send, modify, or delete any information about their workspace and its members by emailing support@kaboon.app. We will action removal requests within 30 days.

Members should contact their Workspace Admin to request data access, modification, or deletion. If you cannot reach your Admin, contact us directly at support@kaboon.app.

Consent

If you do not consent to the collection, use, or disclosure of your personal information as outlined in this policy, please do not use the Service or agree to our Terms of Service. To withdraw consent, contact us at support@kaboon.app.

Data Protection Rights

Subject to applicable law, you have the right to restrict KaBoon's use of your personal data and to lodge a complaint with your local data protection authority. If you are a resident of the European Economic Area, you may contact your local Data Protection Authority.

Please reach out to us before filing a complaint — we will do our best to address your concerns directly.

Contact

Questions about this Privacy Policy? Contact us at support@kaboon.app.